The car was modern, clean, without damage, comfortable, and powerful enough for the steep Madeira roads. We had initially booked with another hire company, but I changed to Madpoint because of the positive reviews which are accurate.The car (Volkswagen T-Cross) was equipped with parking sensors, reversing camera, wireless Apple CarPlay/Android Auto and good air conditioning.The pick-up/collection experience was smooth and the rep friendly. I picked up from the office on Rua Gorgulho and they were happy to pick the car up from the parking area of our Funchal hotel - I just left the keys at our hotel reception and collection was sorted. I received an email confirming no damage and full tank of fuel, which just required a digital signature.I have separate car hire excess insurance and there was no pressure to ‘upgrade’ to the company’s ‘Insurance Plus’, just remember to have a debit/credit card with enough funds/limit for the refundable deposit.All in all a great, friendly experience and I would be happy to use Madpoint again when we return to Madeira!